Support

Fathom is a personalized AI briefing app made by Immersion Family Offices LLC. If something isn’t working or you have a question, the fastest way to reach a human is email.

Contact

Email: jake@immersionfamilyoffices.com
We aim to reply within two business days.

Common questions

I subscribed but the app still shows the paywall

Tap Restore Purchases on the paywall screen. Apple confirms your subscription is tied to the Apple ID currently signed in to the device. Your Fathom account also needs to be signed in — check the email shown at the bottom of the paywall matches the account you subscribed with.

How do I cancel my subscription?

All Fathom subscriptions are managed through Apple. Open the iOS Settings app, tap your name at the top, then Subscriptions, find Fathom, and tap Cancel Subscription. You keep access until the end of the current billing period.

How do I get a refund?

Apple handles refunds for App Store subscriptions. Visit reportaproblem.apple.com and follow the steps. We don’t see your payment details and can’t process refunds on Apple’s behalf.

How do I delete my account?

The fastest way is the Delete account button on the Profile screen inside the Fathom app — it deletes immediately. If you can’t sign in, use the account deletion request form and a human will process it within 30 days.

Sign-in isn’t working

Fathom supports Sign in with Apple, Google, and email + password. If a provider fails repeatedly, try signing in via a different provider with the same email address — we link them to the same account. If you’re still stuck, email us with the device, iOS version, and what you see on screen.

I’m not getting a brief

Briefs generate on demand — open the Today tab and tap Generate. The first generation of the day usually takes 30–60 seconds. If it consistently fails, screenshot the error and email us.

Privacy & data

See our Privacy Policy for what we collect and how it’s used. We don’t sell or share personal data with third-party advertisers.